Privacy Policy

1. Who We Are

Our website address is: https://repairhome.sg.

RepairHome.sg provides home repair, handyman, installation, plumbing, electrical, aircon and property maintenance service information for customers in Singapore.

2. Comments

When visitors leave comments on our website, we collect the data shown in the comments form, together with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address, also known as a hash, may be provided to the Gravatar service to check whether you are using it.

The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

After approval of your comment, your profile picture may be visible to the public in the context of your comment.

3. Media

If you upload images to the website, you should avoid uploading images with embedded location data, including EXIF GPS data.

Visitors to the website may be able to download and extract location data from images available on the website.

4. Cookies

If you leave a comment on our website, you may choose to save your name, email address and website in cookies. These cookies are used for your convenience so that you do not need to fill in your details again when leaving another comment. These cookies may last for one year.

If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.

When you log in, we may set up several cookies to save your login information and screen display choices. Login cookies may last for two days, and screen options cookies may last for one year.

If you select “Remember Me”, your login may remain active for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie may be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you edited. It expires after one day.

5. Embedded Content From Other Websites

Articles and pages on this website may include embedded content such as videos, images, articles, maps, social media posts or other third-party materials.

Embedded content from other websites behaves in the same way as if the visitor has visited the external website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content. This may include tracking your interaction with embedded content if you have an account and are logged in to that external website.

6. Who We Share Your Data With

If you request a password reset, your IP address may be included in the password reset email.

Where necessary, RepairHome.sg may also share relevant enquiry or service information with authorised team members, service personnel or support providers for the purpose of responding to your request, arranging appointments or providing service support.

We do not sell your personal data to third parties.

7. How Long We Retain Your Data

If you leave a comment, the comment and its metadata may be retained indefinitely. This allows us to recognise and approve follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website, if any, we store the personal information they provide in their user profile.

Registered users can see, edit or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.

For service enquiries, RepairHome.sg may retain relevant communication details, service request information, photos, messages and appointment records for customer service, administrative, legal, security or operational purposes.

8. What Rights You Have Over Your Data

If you have an account on this website, or have left comments, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You may also request that we erase any personal data we hold about you.

This does not include data we are required or permitted to keep for administrative, legal, security, service record or operational purposes.

9. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Website data may also be processed through hosting providers, website security tools, analytics tools, form plugins, email services or other systems used to operate and protect the website.

10. Contact Forms, WhatsApp & Service Enquiries

When you contact RepairHome.sg through our website form, WhatsApp, phone, email or other communication channels, we may collect information needed to respond to your enquiry or arrange service support.

• Name
• Phone number
• Email address, if provided
• Service location
• Property type
• Photos or videos of the issue
• Preferred appointment timing
• Details of the requested service

This information is used to review your request, provide a quotation where applicable, arrange appointments and support customer communication.

11. Website Security

We take reasonable steps to protect website and customer information from unauthorised access, misuse, loss or disclosure.

However, no website, internet transmission, messaging platform or storage system can be guaranteed to be completely secure.

12. Updates to This Privacy Policy

RepairHome.sg may update this Privacy Policy from time to time. Any changes will be posted on this page.

Continued use of our website after updates means you accept the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact RepairHome.sg through our website or WhatsApp.