Terms & Conditions

1. Introduction

Welcome to RepairHome.sg. By visiting our website, contacting us, submitting an enquiry, requesting a quotation or booking a service, you agree to follow these Terms & Conditions.

RepairHome.sg provides home repair, installation, handyman, electrical, plumbing, aircon, maintenance and related property service support for customers in Singapore, subject to service availability, site condition and appointment confirmation.

2. Services Provided

RepairHome.sg may provide or arrange services including, but not limited to:

• Handyman services
• Home repair and maintenance services
• Installation services
• Plumbing services
• Electrical services
• Aircon services
• Door, window, flooring, painting and related property support
• Office, shop and commercial maintenance support where applicable

The exact scope of work depends on the customer’s request, site condition, technician assessment, material availability and final service confirmation.

3. Service Enquiries & Booking

Customers may contact RepairHome.sg through WhatsApp, phone, website forms or other available communication channels. To help us review your request, you may be asked to provide:

• Your name and contact number
• Service location
• Photos or videos of the issue
• Property type such as HDB, condo, landed home, office or shop
• Preferred appointment date and time
• Details of the service required

A booking is only considered confirmed after RepairHome.sg or its representative confirms the appointment.

4. Quotations & Pricing

Any price shown on the website, WhatsApp message, advertisement or service page may be an estimated, starting or reference price unless clearly stated otherwise.

Final pricing may vary depending on site condition, access difficulty, work scope, urgency, materials, replacement parts, transport requirements, after-hours requests and additional work discovered during inspection.

Customers should confirm the price and work scope before allowing the work to proceed.

5. Site Access & Customer Responsibilities

Customers are responsible for providing accurate information and safe access to the service location. Customers should ensure that:

• Someone authorised is present during the appointment
• The work area is reasonably accessible
• Parking, security access or building management requirements are communicated early
• Fragile or valuable items are removed from the work area where practical
• Any known risks, defects or restrictions are shared before work starts

6. Appointment Timing

RepairHome.sg aims to arrange appointments efficiently. However, arrival timing may be affected by traffic, weather, previous jobs, building access, parking issues, urgent service calls or other operational factors.

We will try to update customers where practical if there is a significant delay.

7. Cancellation, Rescheduling & No-Show

Customers should inform us as early as possible if they need to cancel or reschedule an appointment. Late cancellation, last-minute changes or no-show situations may result in transport, inspection or call-out charges where applicable.

RepairHome.sg may also reschedule or decline a service request if the work is unsafe, unsuitable, outside our service scope or affected by access restrictions.

8. Materials, Parts & Customer-Supplied Items

For some services, materials or replacement parts may be supplied by RepairHome.sg, the technician, or the customer, depending on the arrangement.

If customers supply their own products, fittings or materials, RepairHome.sg is not responsible for product defects, missing parts, incorrect size, poor product quality, manufacturer issues or product incompatibility.

9. Work Limitations

Some works may not be possible after site inspection due to unsafe conditions, hidden defects, unsuitable wall or ceiling structure, electrical or plumbing complications, building restrictions, product incompatibility or other technical limitations.

In such cases, RepairHome.sg or the technician may recommend an alternative solution, revised scope, additional work or cancellation of the requested task.

10. Warranty & After-Service Support

Any warranty or after-service support depends on the type of service, work scope, materials used, product condition and final arrangement confirmed during booking or completion.

Warranty may not apply to customer-supplied items, misuse, wear and tear, external damage, hidden defects, unrelated issues, unauthorised modification or problems caused by third parties.

11. Website Information

RepairHome.sg aims to keep website information accurate and updated. However, service details, availability, prices, images, descriptions and promotional content may change without prior notice.

Website images may be used for illustration, design or service explanation purposes and may not always represent the exact service outcome.

12. Limitation of Liability

To the fullest extent permitted by applicable law, RepairHome.sg shall not be liable for indirect, incidental, consequential or special losses arising from website use, delayed service, unavailable appointments, third-party products, customer-supplied materials or circumstances outside reasonable control.

13. Changes to These Terms

RepairHome.sg may update these Terms & Conditions from time to time. The updated version will be posted on this page with the latest revision date where applicable.

14. Contact Us

For service enquiries, booking support or questions about these Terms & Conditions, please contact RepairHome.sg through our website or WhatsApp.